Returns and Refund Policy

I want you to feel joy when your parcel arrives. If something isn’t quite right, you can return your item within 14 days of delivery.

Items must be unused and in their original condition.

Custom or personalized pieces are non‑refundable.

Return shipping costs are the buyer’s responsibility.

To start a return, email me at crafts.bynancy.ireland@gmail.com with your order number and reason.

Refunds are processed within 5 working days of receiving the item.